Billing Terms and Conditions

Last Updated: 5th December, 2025

Austrelle Payment Policy

1. Accepted Payment Methods

At Austrelle, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express
  • Union Pay
  • Apple Pay
  • Google Pay

All payments are processed in Australian Dollars (AUD).

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on Austrelle are in Australian Dollars (AUD).
  • Prices are subject to change without notice.
  • Any applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

  • Austrelle uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
  • We do not store your credit card or payment details.

5. Refunds & Chargebacks

6. Fraud Prevention

  • Austrelle reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
  • Additional identity verification may be requested for high-value transactions.

Questions?

Visit our FAQs page or contact our customer service below.

Contact Information:

Store Name: Austrelle
Address: 189 Queen St, Melbourne VIC 3000, Australia

Email:  info@austrelle.com
Contact Form: Click here
Phone: +61480840150

Customer Service Hours: Monday to Friday: 08:00 am - 5:00 pm
(GMT+10:00) Eastern Australian Standard Time (Melbourne)

 

Response Time: Our customer service will respond within 24 hours on business days.