Answer: Yes, we provide tracking information for all orders as soon as it is available. You will receive an email with a tracking number so you can track the status of your order.

Answer: Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.

Answer: We try to process orders as quickly as possible. If you would like to make any changes or cancel an order, please contact us as soon as possible. We will do our best to help you.

Answer: View our return policy on our website for detailed information on returns and refunds.

Answer: You can contact our customer service via info@austrelle.com.We are ready to help you with any questions or concerns.

We accept the following payment methods:

- American Express (AMEX)
- Apple Pay
- Google Pay
- Mastercard
- Union Pay
- Visa

For more Information please visit our Billing Terms and Conditions.

Answer: We do ship exclusively to Australia.

Answer: We do not charge shipping costs. Shipping is therefore always FREE to Australia.

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM AEST. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6–8 business days (Monday to Friday).
• Estimated delivery time: 7–10 business days.

For more details please read our Shipping Policy.

A refund request can be submitted within 30 days after the purchased item has been delivered to you. You can read our Return & Refund Policy.